Enhancing NLU Success: Strategies for Voice Assistants
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Abstract
Natural Language Understanding (NLU) has been a major contributor to the innovation of voice assistant technologies, enabling more human-like interaction between human beings and machines. Between 2015 and 2024, significant advances have been made in improving the accuracy, contextuality, and flexibility of NLU systems. Earliest breakthroughs were focused on speech recognition; however, further research was focused on intent recognition, contextualization, and personalization. Despite such breakthroughs, there are still many research gaps, particularly in noisy situations, speech ambiguity, and scalability for multilingual usage. One of the most significant challenges is enhancing the robustness of NLU systems in noisy and heterogeneous conditions where standard models fail. Even though noise reduction methods have enhanced recognition performance, voice assistants continue to be impeded in actual, dynamic environments. Furthermore, natural language vagueness and multi-turn conversation continues to be challenging to handle, and further enhancement in dialogue management systems to enable better conversation flow and context retention is necessary. The multi-lingual ability has also improved, as seen in the improvements in transfer learning and cross-lingual models that improve performance in other linguistic settings. However, low-resource languages remain poorly supported, which indicates the demand for more universal models that can handle such languages with ease. Secondly, the greater emphasis on personalization brings the challenge of maintaining privacy and fairness in voice assistant systems, which calls for further research into ethical AI practices. The review identifies these research gaps and proposes that future progress should be made in further advancing noise-robust models, handling multi-turn dialogue intricacies, enhancing multilingual support, and personalizing while protecting privacy and reducing bias. Closing these gaps will make a substantial difference in the success of NLU in voice assistants, resulting in more accurate, context-sensitive, and user-focused systems
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